<%@page contentType="text/html" language="java" import="com.compuvest.web.*" pageEncoding="UTF-8"%>
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">

<%@ taglib uri="/WEB-INF/tld/head.tld" prefix="head" %>
<%@ taglib uri="/WEB-INF/tld/bottom.tld" prefix="bottom" %>

<jsp:useBean id="sb" class="MySQL" scope="application"/>
<jsp:useBean id="basket" class="Basket" scope="session"/>
<html>
<%@include file="/incl/head.html" %>

<body onload="sw();">

<table style='height:100%;'>

<tr valign=top height=84>
 <td colspan=3>

<head:show />

 </td>
</tr>

<tr valign=top>

 <td style="width:180px;">
<%@include file="incl/menu.jsp" %>
 </td>

 <td style='padding-left:16px;'>

<div class=cstitle>Tracking</div><br/>

<div class=pr style="text-align:center;">To track a package please visit the
 <a href="<%= application.getInitParameter("https") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a> page
</div>
<br/>

<div class=xd><a class=xbt name=t1 href="#t1" onclick="sha('a1');"><b style='color:blue;'>&#8226;</b> How do I <font color=red>track the package</font>?</a></div>
<div id=a1 style="display:none;">
<fieldset>
<div class=cadr3>After the order is shipped tracking information will be uploaded to the
 <a href="<%= application.getInitParameter("https") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a>
 page within one business day. A customer must call the carrier with the tracking number to determine the location of
 a package. Once the carrier has picked up the package, travel time is out of our control. If you suspect the package
 was lost or delivered to the wrong address, please read
 <a style="cursor:pointer;text-decoration:none;color:blue;" onclick="sha('a6');">"I am missing part of my order"</a>
 section to fill out a special form.
</div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t2 href="#t2" onclick="sha('a2');"><b style='color:blue;'>&#8226;</b> Will everything I ordered <font color=red>ship together</font>?</a></div>
<div id=a2 style="display:none;">
<fieldset>
 <div class=cadr3>Not necessarily. In order to provide the fastest (on time) service we may ship products from different
  warehouses. Sometimes the products are available in one location, and not another. We try to coordinate the shipments so
  that our customers get everything on time. There is no effect on customer's shipping charges. This is a part of our
  customer satisfaction program.<br/><br/>
  If, for some reason, you need separate orders to be combined, or need all items shipped together, please contact our
  <a href="mailto:OrderStatus@compuvest.com" style="text-decoration:none;color:blue">Customer Service.</a>
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t3 href="#t3" onclick="sha('a3');"><b style='color:blue;'>&#8226;</b> Can I <font color=red>pick up</font> my order?</a></div>
<div id=a3 style="display:none;">
<fieldset>
 <div class=cadr3>Unfortunately, we are not able to provide this service at this time. This option is only available
  for local contracted companies. All other orders must be shipped from the warehouse.
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t4 href="#t4" onclick="sha('a4');"><b style='color:blue;'>&#8226;</b> What does <font color=red>"Order In Progress"</font> mean?</a></div>
<div id=a4 style="display:none;">
<fieldset>
 <div class=cadr3>"Order in progress" - means that the tracking number has not yet been imported into the web site. Although most orders
are processed and shipped out the same day (if within the cut-off timeframe), sometimes tracking is not available until the next business
day. When the tracking number is not available, it does not necessary mean the order has not shipped. In some situations order processing
is delayed due to insufficient information on the order or payment issues - in which case you will receive an email informing you of
processing problems and/or asking for additional input from you. Please feel free to email 
<a href="mailto:info@compuvest.com">info@compuvest.com</a> or call our customer service department at (888) 644-7017 option 2.
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t5 href="#t5" onclick="sha('a5');"><b style='color:blue;'>&#8226;</b> Why is my order <font color=red>delayed</font>?</a></div>
<div id=a5 style="display:none;">
<fieldset>
 <div class=cadr3>Please determine, whether your order has been shipped using the
  <a href="<%= application.getInitParameter("https") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a> page.
  <p>1. <b>If tracking information is available</b> on the
  <a href="<%= application.getInitParameter("https") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a> page,
  call the carrier with the tracking number to determine the location of your package. Once the carrier has picked up the
  package, travel time is out of our control. If you suspect the package was lost or delivered to the wrong address,
  please
  <a href="mailto:OrderProblem@compuvest.com?subject=My package is lost&body=Dear CompuVest, my package has been lost.%0d%0aMy Order Confirmation Number:%0d%0aDescription of what happened:%0d%0aDate Discovered:%0d" style="text-decoration:none;color:blue;">email our customer service</a>
  to get the fastest response.</p>
  <p>2. <b>If tracking information is not available </b>on the
  <a href="<%= application.getInitParameter("https") + "TrackingForm.jsp" %>" style="text-decoration:none;color:blue;">Order Tracking</a> page,
  check:</p>
  <ul>
    <li/>If you allowed at least one business day for CompuVest to process your order
    <li/>If you allowed another business day for the tracking information to be uploaded on CompuVest web site
    <li/>If your order was delayed due to billing address not matching with the credit card information (our customer
    service contacts customers within one business day in those cases)
    <li/>If your order was delayed due to different billing and shipping addresses, and you did not supply a shipping
    address to your credit card company
    <li/>If information provided on the order was incomplete (invalid address, phone number, email address, invalid card number)
    <li/>If you did not meet order processing and shipping
    <a href="<%= application.getInitParameter("info") + "Shipping.jsp#a2" %>" style="text-decoration:none;color:blue;">cut-off time</a>
    (Placed an order on Friday evening by overnight and expected delivery on Monday, or something similar)
    <li/>If you placed an order during a busy holiday season where in general one day delay is expected
    <li/>If items are in CompuVest stock
  </ul>
  If you still need help please email our
  <a href="mailto:OrderStatus@compuvest.com?subject=Tracking information is not available for my order&body=Dear CompuVest, Tracking information is not available on your web site for my order. I expected it to be shipped by now. Please investigate the problem.%0d%0aMy Order Confirmation Number:%0d%0aDate the order was placed:%0d%0a "  style="text-decoration:none;color:blue;">Customer Service</a>
    to get the fastest response.
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name="t6" href="#t6" onclick="sha('a6');"><b style='color:blue;'>&#8226;</b> <font color=red>I am missing</font> part of my order</a></div>
<div id=a6 style="display:none;">
<fieldset>
 <div class=cadr3>Products with different processing times are sometimes <b>shipped separately</b> based on when they
  are ready to go. <b>If something is missing from your package make sure all items in your order were shipped at the
  same time and in the same package.</b> To do this, check your packing slip or invoice that came with the package.<br/><br/>
  If you find that <b>an item missing is not listed on the packing slip/invoice</b>, that means that you have received
  a partial order, and the rest of your order is on the way.<br/><br/>
  If you find that <b>an item is listed on the packing slip/invoice but is not in the package </b>that you received,
  do not throw the packaging materials away, as there may be 2 reasons the item is missing:
  <ul>
    <li/><b>The package was damaged</b> and the item was lost in transit (in this case there will be inspection of
    packaging materials by the carrier and a claim will be filed to reimburse your funds)
    <li/><b>It was accidentally not shipped from the warehouse.</b> If the either of the last two cases apply to you, you
    will need to fill out this form right away in order for CompuVest to correct the problem.
  </ul>
  <p><b>You can refer to the sample invoice below in order to understand how to fill out the form. Once you click on it
    your email client will open an email with some fields in the body of the email to fill out.</b><br/>
  <center>
  <div class=dbbt><a class=bbt href="mailto:OrderProblem@compuvest.com?subject=I am missing part of my order&body=Dear CompuVest, please help me to locate a missing part of my order.%0d%0aMy Order Confirmation Number:%0d%0aCompuVest SKU Number:%0d%0aProblem Description:%0d%0aDate Discovered:%0d">Take me to the form</a></div>
  <br/><br/><br/>
  <img src="../images/finalInvoice.png"/>
  <br/><br/>
  </center>
 </div>
</fieldset><br/><br/>
</div>

<div class=xd><a class=xbt name=t7 href="#t7" onclick="sha('a7');"><b style='color:blue;'>&#8226;</b> <font color=red>Cannot find an answer</font> on this page?</a></div>
<div id=a7 style="display:none;">
<fieldset>
 <div class=cadr3>Please help us to make this site better. Email our
  <a href="mailto:info@compuvest.com?subject=I cannot find an answer on CompuVest web site&body=Dear CompuVest, I am not able to find an answer on CompuVest web site, please help.%0d%0aMy Order Confirmation Number (if available):%0d%0aProblem Description:%0d" style="text-decoration:none;color:blue;">Customer Service</a>
  with the question and we will respond to you promptly. If we think the question will help customers like you, we will
  publish the answer on the web site.
 </div>
</fieldset><br/>
</div>

 </td>

 <td style="width:160px;">&nbsp;</td>

</tr>

<tr height=35>
 <td colspan=3>

<bottom:show />

 </td>
</tr>

</table>

</body>
<%@ include file="../incl/tracking.incl" %>
</html>
